Help!

Use this page to find out more about the help available to you.

I have an ALO question

I have an IT question

I need to find some information

I have a question about my college

I have a question about my course

I need help from support services

I have an ALO question

Examples: How do I submit my assignment? How do I join a conference? Where can I find my notifications?

I want to find the answer myself

Watch a short video explaining how to upload an assignment, join a conference and more:

Student ALO help videos

I want to talk to a support bot

Speak to the ALO Assistant, available 24/7:

Chat with Activate AI ALO Assistant

I need to file a report

If you cannot find a solution to your problem, please contact your course tutor.

To help the investigation, please provide a full-screen screenshot of the error, the type of device and browser you were using, and the date and time on which the error occurred.

My Email

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I have an IT question

Examples: My password isn't working. I can't connect to the wi-fi. I can't sign in to OneDrive. The website is blocked.

I want to find the answer myself

Find support helping you resolve most common IT issues:

IT Information - Get Connected

I need to file a report

If you cannot find a solution to your problem, please contact your course tutor.

To help the investigation, please provide a full-screen screenshot of the error, the type of device and browser you were using, and the date and time on which the error occurred.

My Email

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I need to find some information

Examples: I need to see my targets in ProPortal. I need to find the term dates. I need a release form. What are the copyright rules?

I want to find the answer myself

Find essential information and resources on the Student Toolkit:

Student Toolkit

I want to talk to someone who can help

Please contact your tutor with your request.

My Email

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I have a question about my college

Examples: I have questions about my bursary. I need help getting to college. I can't find a building. I need to prove I'm a student.

I want to find the answer myself

For answers to the most commonly asked questions, please see the Activate Learning "Got a question?" page:

Got a question? - Activate Learning

I want to talk to someone who can help

For information about your college, such as maps and opening times, or to get in touch with someone who can help you with questions regarding your college experience, please use the phone number or web contact form on your college's Contact Us page:

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I have a question about my course

Examples: When is my exam? Where should I submit my assignment? Which resources do I need for this unit?

I want to find the answer myself

The "Course Guide" page, available from the home page of your ALO course, contains a course overview, a learning planner, an assessment plan and a reading list and resource guide. It will also contain essential information your tutor has added to answer any questions you might have.

I want to talk to someone who can help

For questions about a specific course, such as timetables, assignments, finding the resources your tutor has added to ALO, or asking about your enrolments, please contact your tutor directly:

My Email

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I need help from Support Services

Examples: I'm struggling. I'm going through problems in my life. I need help getting by. I am in danger.

We want to help you. Please get in touch with our Support Services team for any question regarding learning support, student welfare, safeguarding or anything else that could negatively affect your ability to feel safe, stable and supported.

Contact information for the support team, including our Designated Safeguarding Officers, can be found at Support Services. You can also find a wealth of resources and links to organisations that can support you further.

Student Support Hub

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